Wellshare

Menu

Practice Policy

ON ARRIVAL

We request that practitioners do not arrive earlier than 10 min before the start of their allotted booking.

 

RECEPTION

Due to limited seating in the Reception area, we request that your patients/clients arrive no earlier than 10 minutes before their appointment time. Exceptions are made for the elderly, vulnerable and the non-able bodied.

 

WHEN YOUR PATIENT/CLIENT ARRIVES

Patients/clients are to be collected from the Reception area by the practitioner. Please do not request that patients/clients are sent to your consulting room.

The Reception area is for the purpose of waiting patients/clients, their parents/family members, or those that are accompanying them.

Please do not use the Reception area or passageways for discussion with patients/clients or parents. This is strictly not permitted.

If your patient/client is unable to wait in the Reception area please let us know. If available, another room can be arranged for this purpose.

Waiting patients/clients are to remain in the Reception.

Patients/clients may use the bathroom facilities.

 

THE KITCHEN

Patients and clients are strictly not permitted to use the kitchen. Practitioners are permitted to obtain water or make their patient/client a drink if they wish. Any equipment used must be returned to the kitchen at the end of your booking or clinic please.

 

THE GARDEN

Patients and clients are welcome to wait in the garden providing that the noise is kept to a minimum due to the close proximity of the downstairs consulting rooms facing the garden.

 

TIME KEEPING

Please vacate the room as soon as your allotted booking has finished. Other clinicians or staff may be using the room after your booking, therefore running over your allocated time slot is STRICTLY NOT PERMITTED. Should you require extra time, please consult a staff member before the end of your booking. A booking extension may require moving to another room depending on availability.

 

NOISE LEVEL

Wellshare is a multi-discipline environment frequented by a large percentage of mental health professionals. Consequently, most of the consulting rooms are used for talk therapy or psychological assessments.

To ensure a professional working environment for all practitioners, please be mindful of others by keeping noise levels to a minimum throughout the building including the stairs, landings, and other public areas.

Please refrain from conversing with patients/clients anywhere inside the building other than the consulting room you have booked.

  • The practitioner/clinician is responsible for the behaviour and noise control of their client/patient and those accompanying them whilst in the building.

 

THE CONSULTING ROOM

At the start of your booking, please turn the sign on the door of the consulting room to ‘Occupied’.

When in session, please ensure that the door of the consulting room is CLOSED. Consulting with the room door open is strictly not permitted.

Please leave the room as you found it, returning any moved furniture, lamps, cushions, plants and accessories to their original position.

Please do not leave any equipment in the consulting room as this is an inconvenience to other practitioners using the room after you.

 

UNATTENDED CHILDREN AND SAFEGUARDING

It is the responsibility of the clinician/practitioner to ensure that children up to the age of 14 years are not left unattended in Reception or anywhere else in the building, including the garden.

Asking parents or children to wait in a consulting room that you have not booked is not permitted. Please ask a staff member should you require assistance.

Parents of patients/clients asked to leave your consulting room are to wait in Reception and not on landings, passageways or in another consulting room without prior arrangement with staff.

 

DOCTORS, CONSULTANTS AND OTHER PHYSICIANS

Please do not use the equipment belonging to other practices or physicians without permission. The same applies to medication and surgical supplies. The defibrillator and oxygen in the kitchen may be used by any physician.

 

MEDIATION SERVICES, MEDICO LEGAL SERVICES, COUPLE/FAMILY THERAPISTS.

Please ask staff for assistance if –

Your client/s require separate waiting room.

The Reception area is being disrupted by the behaviour of your patients/clients.

 

DOGS

Please inform patients/clients that dogs, other than licensed Assistance/Therapy Dogs, are not permitted at Wellshare Consulting Rooms.